Responsible Gaming

Gambling Should Be Entertainment, Not Income

At Mystake, we believe gambling should only ever be viewed as entertainment. It is never a reliable way to earn money or solve financial problems. Only gamble with money you can afford to lose, and always set strict limits before you play.

If you find yourself struggling to control your gambling, support is available. Please reach out to one of the organisations listed below.

Age Verification

You must be 18 years of age or older (or the legal gambling age in your jurisdiction) to use Mystake and engage in any form of gambling. We take age verification seriously and reserve the right to request proof of identity at any time.

If you are under the legal gambling age, please do not attempt to gamble. Gambling at a young age can lead to serious harm.

Warning Signs of Problem Gambling

If you recognise any of the following signs, you may be developing a problem with gambling:

• Gambling with larger amounts of money than you intended
• Feeling the urge to gamble with increasing amounts to get the same excitement
• Failed attempts to cut back or stop gambling
• Thinking about gambling constantly or planning your next session
• Gambling when feeling stressed, anxious, or upset
• Chasing losses by gambling more to try to win back lost money
• Hiding your gambling from family, friends, or partners
• Borrowing money or getting into debt to fund gambling
• Neglecting work, family, or personal responsibilities because of gambling
• Lying about the amount of time or money you spend gambling

If you've recognised any of these signs, please seek help immediately.

Self-Help Tools & Controls

Mystake provides a range of tools to help you gamble responsibly:

• Deposit Limits: Set a maximum amount of money you can deposit within a specified period (daily, weekly, or monthly)
• Loss Limits: Set a maximum amount you're willing to lose before you must stop gambling
• Reality Checks: Receive regular reminders about how long you've been playing and how much you've wagered
• Time-Out (Cool-Off): Take a break from gambling for a period of time (hours or days) without closing your account
• Self-Exclusion: Permanently or temporarily close your account if you feel you cannot control your gambling

To access these tools, log in to your account and visit the Responsible Gaming settings. Our support team can also help you set up these controls.

Support Organisations & Resources

If you or someone you know is struggling with problem gambling, help is available. Please contact one of these organisations:

United Kingdom

• GamCare – Free, confidential support and counselling
  Website: www.gamcare.org.uk
  Phone: 0808 8020 133 (Free, 24/7)
• GamStop – The National Self-Exclusion Scheme for Great Britain
  Website: www.gamstop.co.uk
  Self-exclude across all UK-licensed online gambling operators
• Gamblers Anonymous – Peer support groups
  Website: www.gamblersanonymous.org.uk

Australia

• Gambling Help Online
  Website: www.gamblinghelponline.org.au
  Phone: 1800 858 858 (Free counselling)

Canada

• Responsible Gambling Council
  Website: www.responsiblegambling.org

United States

• National Council on Problem Gambling
  Website: www.ncpgambling.org
  Helpline: 1-800-522-4700 (Free, confidential, 24/7)

Germany

• Bundeszentrale für gesundheitliche Aufklärung (BZgA)
  Website: www.bzga.de
  Telephone Counselling: 0800-1372700 (Free)

If You Need Help

If you think you have a problem with gambling, please seek help today. There is no shame in reaching out. Many people have successfully overcome gambling problems with professional support.

Contact one of the organisations above for free, confidential advice and support. You can also speak to your GP or a mental health professional for additional help.

Remember: Gambling should be fun and entertaining. If it's not, it's time to stop and get support.